Team Lead - Customer Support

Company: Asml
Location: Boise
Posted on: May 9, 2024

Job Description:

Job ID: J-00297497Introduction to the jobThe Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at customer site. This role sits within the Micron Sustaining team in Boise, ID. This Team Lead opening will have 8-10 Field Service Engineers as direct reports who are responsible for the repair and maintenance on EUV, DUV, and Yieldstar systems.Role and responsibilitiesLead a local customer support team; creating synergy and collaboration with other teams and ASMLs customersCreate an environment of trust, open communication, creative thinking and cohesive team effortBuild an organization of technical leadership and teamwork that offers employees the opportunity to grow through active performance management, coaching and structured people developmentIdentify team needs including hiring, development and performance managementConsistently manage team according to ASML policies, safe, manpower planning procedures and processesCustomer interface- understand expectations, needs and drives quality and timely executionContinuously drive improvements for local organization and world-wide communitySupervise technical progress and proactively drive solutions with an empowered teamEducation and experienceBachelors degree in a technical field or associates degree in combination of equivalent years of work experience.Minimum 3 years experience working in a manufacturing environment with a technical background on metrology/lithography or similar equipment.Minimum 1 year experience with external stakeholder management.Minimum 1 year experience in people leadership methodologies (coaching, mentoring, etc.).SkillsWorking at the cutting edge of tech, youll always have new challenges and new problems to solve and working together is the only way to do that. You wont work in a silo. Instead, youll be part of a creative, dynamic work environment where youll collaborate with supportive colleagues. There is always space for creative and unique points of view. Youll have the flexibility and trust to choose how best to tackle tasks and solve problems.To thrive in this job, youll need the following skills:Result driven-demonstrate ownership & accountabilityMotivate, inspire and influence othersAbility to build and extend trustAbility to manage and drive organizational changeValue cultural differencesDemonstrate open, clear, concise and professional communicationProcess orientation with the ability to clearly document and share informationAbility to lead in dynamic environments and competing demandsStrong customer focusOther informationLegal/export license control (see below)Travel 20% continentally with occasional WW travel to support other regions as neededWhile performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.The employee may occasionally lift and/or move up to 25 poundsWill be required to work compressed work week, if there is a business needWork is conducted at a customer site and requires familiarization with customer rules and policies regarding worksite behavior and safetyMay require time inside the clean room working with electromechanical equipment, dependent on company needsThis position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.Diversity and inclusionASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.Need to know more about applying for a job at ASML? Read our frequently asked questions .by Jobble

Keywords: Asml, Caldwell , Team Lead - Customer Support, Other , Boise, Idaho