Team Lead - Customer Support
Company: Asml
Location: Boise
Posted on: May 9, 2024
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Job Description:
Job ID: J-00297497Introduction to the jobThe Customer Support
Organization is responsible for the installation, qualification,
repair and maintenance of the ASML systems at customer site. This
role sits within the Micron Sustaining team in Boise, ID. This Team
Lead opening will have 8-10 Field Service Engineers as direct
reports who are responsible for the repair and maintenance on EUV,
DUV, and Yieldstar systems.Role and responsibilitiesLead a local
customer support team; creating synergy and collaboration with
other teams and ASMLs customersCreate an environment of trust, open
communication, creative thinking and cohesive team effortBuild an
organization of technical leadership and teamwork that offers
employees the opportunity to grow through active performance
management, coaching and structured people developmentIdentify team
needs including hiring, development and performance
managementConsistently manage team according to ASML policies,
safe, manpower planning procedures and processesCustomer interface-
understand expectations, needs and drives quality and timely
executionContinuously drive improvements for local organization and
world-wide communitySupervise technical progress and proactively
drive solutions with an empowered teamEducation and
experienceBachelors degree in a technical field or associates
degree in combination of equivalent years of work
experience.Minimum 3 years experience working in a manufacturing
environment with a technical background on metrology/lithography or
similar equipment.Minimum 1 year experience with external
stakeholder management.Minimum 1 year experience in people
leadership methodologies (coaching, mentoring, etc.).SkillsWorking
at the cutting edge of tech, youll always have new challenges and
new problems to solve and working together is the only way to do
that. You wont work in a silo. Instead, youll be part of a
creative, dynamic work environment where youll collaborate with
supportive colleagues. There is always space for creative and
unique points of view. Youll have the flexibility and trust to
choose how best to tackle tasks and solve problems.To thrive in
this job, youll need the following skills:Result driven-demonstrate
ownership & accountabilityMotivate, inspire and influence
othersAbility to build and extend trustAbility to manage and drive
organizational changeValue cultural differencesDemonstrate open,
clear, concise and professional communicationProcess orientation
with the ability to clearly document and share informationAbility
to lead in dynamic environments and competing demandsStrong
customer focusOther informationLegal/export license control (see
below)Travel 20% continentally with occasional WW travel to support
other regions as neededWhile performing the duties of this job, the
employee routinely is required to sit; walk; talk; hear; use hands
to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist,
reach, and stretch.The employee may occasionally lift and/or move
up to 25 poundsWill be required to work compressed work week, if
there is a business needWork is conducted at a customer site and
requires familiarization with customer rules and policies regarding
worksite behavior and safetyMay require time inside the clean room
working with electromechanical equipment, dependent on company
needsThis position requires access to controlled technology, as
defined in the Export Administration Regulations (15 C.F.R. 730, et
seq.). Qualified candidates must be legally authorized to access
such controlled technology prior to beginning work. Business
demands may require ASML to proceed with candidates who are
immediately eligible to access controlled technology.Diversity and
inclusionASML is an Equal Opportunity Employer that values and
respects the importance of a diverse and inclusive workforce. It is
the policy of the company to recruit, hire, train and promote
persons in all job titles without regard to race, color, religion,
sex, age, national origin, veteran status, disability, sexual
orientation, or gender identity. We recognize that diversity and
inclusion is a driving force in the success of our company.Need to
know more about applying for a job at ASML? Read our frequently
asked questions .by Jobble
Keywords: Asml, Caldwell , Team Lead - Customer Support, Other , Boise, Idaho
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